篇一：前厅部接待英语对话
（1）Room Reservation by Teephone电话预定
R: Huatian Hotel .Good morning .Reservation Desk .May I help you ?（华天酒店，早上好，预订部，请问有什么可以帮您的吗？）
G: Good morning . I d liek to book a single room,please（早上好，我想预定一个单人房）
R: May I have you name,please？（可以告诉我您的姓名吗？） G: Hey Smith （亨利 . 史密斯）
R: When you arrive and departure dates ,please?（请问您什么时候到来，什么时候离开呢？）
G: From June 25 to 26,by the way .what is the rate of a single room ?（六月25至26，顺便一提，单人房的房价是多少？） R: It is 380 yuan for a single with bath and 300 yuan with shower .Which one would you like?（带浴缸的单人房是380元，带淋浴的是300元，您喜欢哪一种呢？） G: 300 yuan a night is ok(300元一晚的就可以了)
R: May I have you telephone number ,please?（可以告诉我您的电话号码吗？）
G:18503051248（我的电话号码是18503051248）
R: Mr.smith ,a single with shower,from June 25to 26 .and
telephone number 18503051248 ,Am I correct？（史密斯先生，您预订了一间带淋浴的单人房，是六月25号来，26离开，您的电话号码是18503051248，请您确认一下）
G: Yes,That is right . Thanke you goodbye（是的，没错，谢谢，再见 ）
R：Thank for calling ,Mr Smith ,We are looking forword to you coming ,goodbye(谢谢您的来电，史密斯先生，我们期待您的到来，再见)
(2)Greeting guests at the door
(本文来自：wwW.xIAocAofaNwEn.com 小 草范 文 网:接待访客的英文对话范例)行李员迎接客人
B: Good morning .sir .Welcome to our hote . I am the bellman . What can I do for you ?（早上好，先生。欢迎来到我们酒店，我是行李员，有什么可以帮您的吗？） G: Thank you ,Would you please help me with my luggage?（谢谢，可以帮我拿我的行李吗？）
B: Yes,certainly, sir , How many pieces of luggage do you have?（当然可以，先生，您有几件行李？）
G: Just four pieces（四件）
B: I”ll show you to the reception desk ,This way ,please , I will
put your luggage by the post over there（我带您去接待台，这边，请，我可以把您的行李放在柱子这边吗？）
G: I see ,thanks（可以，谢谢）
B: A bellman will shoe you to your room When you have finished checking in .（当您完成入住登记时，会有行李员带您进您的房间）
G: Ok.Fine（好的）
B: Please enjoy your stay（祝您入住愉快）
（3）Checking in for the Guest with a Reservation 有预定的入住接待
R: Good morning ,sir . Can I help you ?（早上好，先生，有什么可以帮您的）
G: Good morning, I have a reservation here.（早上好，我在这有一个预定）
R: May I have you name ,please?（可以告诉我您的姓名吗？
G: Hey Smith （亨利 . 史密斯）
R: Just a moment sir .I will check the Reservation record, yes ,I have it .Mr smith .a single room ,from June 25 to
26. 300yuan per night .is that correct？（请您稍等一下，先生，我查一下预订表，我查到了，史密斯先生，您预订了一间单人房，是六月25号来，26离开，房费是300元一晚，请您确认一下）
G: Yes,that is it（是的）
R: May I see your passport ,please.Mr.smith?（请出示一下您的护照，史密斯先生 ）
G: Here you are （给你）
R: Now would you please fill out registration from (请您现在填写一下入住登记表)？
G: Ok（好的）
R: How would you like to settle your bill?（您用什么方式来付账）
G: By cash（现金）
R: Thank you .600 yuan altogether we need signature ,please sign here （谢谢，一共600元，我们需要您的签名，请在押金单上签名）
G: Ok （好的）
R: You room is 606 .Here is your passport and room card and deposit record ,please keep them and show them when you check out .The bellboy will show you to your room ,The lift is on the right, enjoy your stay（您的房间是606号，给您护照，房卡和押金单，请妥善保管，行李员会带您去您的房间，电梯在右边，祝您入住愉快）
G:Thank you（谢谢）
（4）Escorting Guests to the Room
护送客人进房
B: Good morning .sir . I am the bellman . Can I do show you to your room?（早上好，先生。我是行李员，我可以带您去房间吗？）
G: Yes ,please（当然可以）
B: You have two suitcases and one briefcase. Is that correct?（您有两个手提箱和一个公文包，对吗？） G: Yes, that is right（是的，没错）
B: May I have your room number,please?（可以告诉我
篇二：接待客户常用英语
招待客户 Entertaining Clients/receive the customer
Wait a minute/Wait second/Wait a moment
I am in charge of doing reception to the factory visitors.
be responsible for showing the vistors around the factory
be responsible for receiving visitors to our factory
以下是关于职场英语口语对话：前台接待访客常用会话的文章，供大家学习参考！ The second visitor is Mr Li. He has not an appointment, but he wants to see Mr Shelli. MR LI: Good morning.
ROSE: Good morning. Oh, Mr Li. How are you? '
MR LI: I'm fine, thanks, and you?
ROSE: Oh, busy as usual. Do you want to see Mr Shelli?
MR LI: Yes, please.
ROSE: Have you an appointment?
MR LI: Er... No, I haven't. You see, I only arrived in the country this morning.
ROSE: Well, I know he's busy at the moment but I'll ask his secretary when he'll be free. Please sit down.
MR LI: Thank you.
(DIALS)
MARIA: Mr Shelli's office.
ROSE: Oh, hello Maria. It's reception again. I have Mr Li here. He hasn't an appointment but he'd like to see Mr Shelli. When will he be free?
MARIA: Let me see ... Well, Hmmm, he'll be free about 12.30. Can Mr Li wait? ROSE: Mr Shelli will be free about half past twelve. Can you wait?
MR LI: What's the time now?
ROSE: It's nearly 12: 00.
MR LI: Oh that's fine. I'll wait.
ROSE: (TO MARIA) Maria, Mr Li will wait.
MR LI: Right. I'll fetch him when Mr Shelli's free.
ROSE: Thanks. (REPLACES PHONE) (TO MR LI) She'll come and fetch you later. MR LI: Thank you.
ROSE: Where are you staying, Mr Li?
MR LI: At the Plaza.
ROSE: The Plaza?
MR LI: Yes, I usually stay there.
随着公司的发展壮大，一些合作交往也就越来越多。当公司来了客人，我们应当如何接待，才能表现的热情得体呢。今天就让我们来分享一下接待用语。Would you please give me your business card?
能给我你的名片么？
I’ll go and see if he’s available.
我去看看他现在是否方便。
Have a seat please. Would you like tea or coffee?
请坐。您想喝点什么？咖啡还是茶？
He is expecting you. Come this way please.
他正等您呢。请这边走。
延伸阅读:30个最经典的替换词
1.individuals,characters, folks替换(people ,persons)
2: positive, favorable, rosy (美好的)，promising
(有希望的)，perfect, pleasurable , excellent, outstanding, superior替换good3:dreadful, unfavorable, poor, adverse, ill (有害的)替换bad
如果bad做表语，可以有be less impressive替换
eg.An army of college students indulge themselves in playing games, enjoying romance with girls/boys or killing time passively in their dorms. When it approaches to graduation ,as a result, they find their academic records are less impressive.
4.(an army of, an ocean of, a sea of, a multitude of ,a host of, many, if not most)替换many.
注：用many, if not most 一定要小心，many后一定要有词。
Eg. Many individuals, if not most, harbor the idea that….同理 用most, if not all ,替换most.
5: a slice of, quiet a few , several替换some
6:harbor the idea that, take the attitude that,
hold the view that, it is widely shared that,
it is universally acknowledged that)替think
(因为是书面语，所以要加that)
7:affair ,business ,matter 替换thing
8: shared 代 common
9.reap huge fruits 替换get many benefits )
10:for my part ,from my own perspective 替换 in my opinion
11:Increasing(ly),growing 替换more and more( 注意没有growingly这种形式。所以当修饰名词时用increasing/growing.修饰形容词，副词用increasingly.Eg.sth has gained growing popularity.
Sth is increasingly popular with the advancement of sth.
12.little if anything, 或little or nothing替换hardly
13..beneficial, rewarding替换helpful,
14.shopper,client,consumer,purchaser,
篇三：商务英语口语对话---接待客户
商务英语口语对话:接待客户
A: How can I help you?
B: Yes, I am James Mason from Anderson and Associates. I would like to see Mr. Smith.
A: Do you have an appointment?
B: Yes , he knows I'm coming . Our meeting is set for 2 o'clock.
A: I wonder if Mr. Smith forgot your meeting . I am afraid he left this office this morning and is not expected back until after 4 pm . Let me find out if he made arrangements for someone else to meet with you in his place. Will you please have a seat?
B: Sure.
A: Yes, Mr. Mason, I just checked with our office manager, Ms. Terry, she said Mr. Smith briefed her on your project. She is just finishing up a meeting now. She could be with your shortly. Would you like me to show you around while you are waiting?
B: That would be very nice. Thank you.
A: Right this way, Mr. Mason. We can start with our front office. When Ms. Terry is ready, you may take the elevator at the front to the 6th floor. There is a conference room already prepared
From: /oralenglish/shangwu/2009-12-05/96194.htmlA: 有什么需要帮忙的吗？
B: 是的。我是Anderson and Associates 公司的詹姆士.梅森。我想见史密斯先生。 A: 你预约了吗？
B: 预约了，他知道我要来。我们定在2点见面。
A: 我猜史密斯先生忘记了与你见面的事。恐怕他今天早晨就离开办公室了，估计下午4点以后才能回来。我来查一下他是否安排了其他人代替他跟您见面。请坐下，好吗？ B: 好的。
A: 是这样，梅森先生。我刚刚跟我们的办公室主任特里小姐核实过，她说史密斯先生跟她简单交代过您的事情。现在她刚开完一个会，马上就会过来。您要我带您一边等一边转转吗？ B: 那样就太好了。谢谢你。
A: 梅森先生，这边走。我们先参观一下行政管理部门。等特里小姐准备好以后，您就在前厅乘电梯去6层。那儿已经安排好了会议室。
From: /oralenglish/shangwu/2009-12-05/96194_2.html
Appointment 预约
I have a dental appointment at 3 pm.
我下午3点有个牙科的预约.
Set 规定
But no date has been set for the visit.
但访问的日期尚未确定.
Expect 预料
He expected to finish the work by March.
他预期三月份完成这项工作.
We expected that you would succeed.
我们预计你会成功的.
Arrangements 安排
We have already made arrangements for our vacation. 我们已经为假期作了安排.
Check 核对
The plumber made a careful check of the pipes. 那装修水管的工人仔细地检查了水管.
Brief 简要介绍
The Prime Minister was fully briefed before the meeting. 首相在会议前已掌握了详尽资料.
Shortly 立刻
I'll be with you shortly.
我马上就来.
Elevator 电梯
Office manager 办公室主任
Conference room 会议室
In sb's place 代替某人
Have a seat 坐下
Finish up 结束,完成
Show around 带着转转
I'll show you around so that you can meet everyone. 我会带你到各处看看,好让你和大家见见面.
From: /oralenglish/shangwu/2009-12-05/96194_3.html